Shipping policy

Shipping Policy — HabiBUY.shop

Last updated: September 2026

Thank you for shopping at HabiBUY.shop. We are dedicated to providing smooth, reliable delivery across the United Arab Emirates. Please review our shipping terms and delivery details below.

1. Delivery Coverage We ship to all 7 Emirates across the UAE:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

Note: Select deliveries to remote/out-of-service areas (such as Western Region / Al Dhafra or remote border areas) may take an additional 1–2 business days or require local courier depot collection.

2. Processing & Delivery Timelines

  • Order Processing: Orders are typically processed and dispatched within 1–2 business days (Monday through Saturday). Orders placed on Sundays or UAE public holidays are processed the next working business day.

  • Transit Times:

    • Dubai & Sharjah: 1–3 business days

    • Abu Dhabi & Other Emirates: 2–4 business days (If using cross-border dropshipping, update transit times to: 6–10 business days.)

3. Shipping Rates

  • Standard Delivery: Flat rate of AED [e.g., 15–20] on orders under AED [e.g., 150–200].

  • Free Delivery: Available on all orders over AED [e.g., 150–200].

  • Shipping fees are calculated and clearly displayed at checkout prior to order confirmation.

4. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) across the UAE.

  • A nominal COD handling fee of AED [e.g., 10 / or Free] may apply at checkout to cover courier collection services.

  • Phone Confirmation: To ensure successful delivery, our team or courier partner may contact you via WhatsApp or phone call to verify your shipping details before dispatching a COD parcel.

5. Order Tracking Once your package has been handed over to our courier partner, you will receive an SMS and/or email containing your tracking number and direct tracking link. Tracking data typically updates within 12–24 hours of dispatch.

6. Delivery Address & Contact Details

  • Couriers in the UAE require a valid local phone number and clear address details. Please ensure your villa/apartment number, building name, street, and area (or Makani number) are complete.

  • The courier driver will call or message prior to delivery. Please ensure your phone is accessible during delivery hours to prevent delivery failures.

7. Failed Deliveries & Reshipping

  • Our courier partners will attempt delivery up to 2–3 times.

  • If a package cannot be delivered due to repeated unresponsiveness, incorrect address details, or refusal at the door without valid reason:

    • For prepaid orders: A re-delivery fee of AED [e.g., 15] may apply, or the original shipping cost will be deducted from your refund upon return.

    • For COD orders: Failure to accept orders without prior notice may restrict your account from using Cash on Delivery for future orders.

8. Damaged or Missing Parcels

  • If your parcel arrives visibly damaged or tampered with, please report it to our customer support within 48 hours of receipt with your order number and clear photos/videos of the package.

  • We will investigate with the courier and arrange an immediate replacement or refund.

9. Contact Us For inquiries regarding shipments, delivery changes, or tracking updates:

  • Store: HabiBUY.shop

  • Email: support@habibuy.shop